Support Specialist [United States]


 

Company Overview

ASG strives for customer satisfaction. Our core values of Honesty, Integrity, and Respect are our guiding principles and provide the framework for everything we do. As one of New Jersey’s most successful telecommunications service companies, ASG plans, designs, builds, and services the world’s ICT infrastructures to create a more sustainable and connected society. We offer unique solutions to complex infrastructure projects and comprehensive right of way, engineering, and construction services targeted to the public sector and telecom industry.

ASG is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We strive to foster an environment where our employees feel respected, valued, and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.


A Support Specialist performs a variety of administrative functions for team reporting to managers and their direct reports.


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Duties and Responsibilities:

  • Directs incoming call flow for the Manager and assigned team
  • Composes memos and letters from notes or dictation
  • Research information to assist with the creation of presentations
  • Prepares, reviews and monitors expense reports for the team
  • Appointment scheduling
  • Report generation
  • May be assigned job-specific duties from the manager
  • May be responsible for billing, invoicing, and other billing-related functions or tasks
  • May assign work to team with the direction of the manager
  • May assist with compiling and developing the department’s annual budget
  • May be responsible for FLOW ID# creation and assignment


Qualifications:

  • Has knowledge of commonly used administrate concepts, practices, and procedures
  • Proficient with Microsoft Office suite of products
  • Excellent verbal, written, phone, and interpersonal skills


Compensation

Non-Exempt – $17.00 - $19.00 / Hourly


Benefits/Perks

  • Comprehensive health benefits plan including Medical, Dental, and Vision.
  • 401(k) with company match
  • 18% Verizon Wireless discount (primary line only, excludes unlimited plans)
  • Pet Protection Insurance through Nationwide
  • Remote and/or hybrid work schedules
  • Gym/Exercise Facility Reimbursement through qualifying medical plans
  • Generous paid time off and 8 company-paid holidays (plus 1 floating holiday)


Equal Opportunity Employer

ASG is proud to be an equal opportunity employer and provides consideration for employment to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local anti-discrimination laws.

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