Looking to work at a high-end medical practice Monday through Friday, 8am-5pm, with major holidays off? Searching for that ideal work environment where you can feel supported and flex autonomy while having an incredible team to collaborate with?
The Turek Clinic is an internationally renowned, fast-growing medical and surgical practice specializing in male fertility and sexual health. We are a cash-pay, concierge practice with two clinic locations: Beverly Hills and San Francisco.
We are currently seeking a take charge, results-oriented individual to join our Concierge Team as a Patient Acquisition Representative with Surgery Scheduling abilities. This role will serve as the brand ambassador and first point of contact with prospective patients and referring physicians, working along side an additional Patient Acquisition Representative, as well as supporting our main Surgery Scheduler when she is out of office. Candidates must have a proven track record in sales and lead conversion. The successful candidate will be highly motivated, confident, considerate, relatable, credible, have high integrity, a strong work ethic, and be committed to making a difference in the lives of patients seeking our services. This is a high-energy fast paced environment, our standout candidates will be grounded, excellent communicators who enjoy human interaction and recognize that empathy is one of the most important factors in healthcare. This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. In this position you will, at times, be required to schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also, this position requires excellent customer service skills with patients, employees, and the public, serving as liaison between patient and surgeon, facility, preop staff, etc. You must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized and be able to manage demanding workload with accuracy.
Why join The Turek Clinic? Consider the following fantastic benefits...
- Medical
- Vision
- Dental
- 401K
- PTO and Holiday Pay
- Remote opportunities
Main Responsibilities for Patient Acquisition Representative:
- Manage the concierge patient experience journey from start to finish.
- Convert leads by providing prospective patients with information about our services, industry-leading expertise, and the advantages to our unique approach to care.
- Book clinic consultation visits and procedures while building rapport with prospective patients.
- Consistently seek new patients, and regularly develop a high conversion rate of prospective patients.
- Meet and exceed defined incentive goals.
- Work successfully in a small team environment, always maintaining respect and leadership.
- Work effectively and closely with the marketing, public relations, surgery scheduling and clinical care team leaders to develop and implement growth and market retention plans, ensuring ROI and 5-star customer experience.
- Ensure consistency of branding and messaging in all communications across platforms.
- Regularly report and/or coordinate the reporting of important metrics to leadership team, ensure optimization of ROI on outreach efforts.
Main Responsibilities for Surgery Scheduling:
- Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
- Interfaces with appropriate nursing staff to ensure all necessary equipment will be on site for office and hospital based procedures, including scheduling with contracted anesthesia groups.
- Enters notes/special instructions needed for scheduling in the electronic medical record.
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Communicates with clinical staff to ensure patients have proper medical clearance and pre-surgical testing as needed.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled, when applicable.
- Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
- Other duties as assigned.
Requirements:
- Demonstrated performance and initiative in driving measurable outcomes such as increases in sales, volume, and customer satisfaction.
- A minimum of 3 years in medical field, inclusive of conversion optimization in a cash-pay environment preferred.
- Experience in men’s health or adjacencies such as plastic surgery, cosmetic dermatology or dentistry preferred.
- Ability to build rapport with prospective patients while communicating remotely.
- Must be courteous and respectful to prospective patients from diverse socio-economic and cultural backgrounds (e.g., international patients).
- Professional demeanor, polished and poised in appearance (when onsite), with excellent customer service and communication skills.
- Excellent follow-up performance and ability to articulate technical and medical information to prospective clients.
- Ability to present calm and assertive in a fast-paced changing environment.
- Tech savvy, with experience with CRM and EHR systems and an ability to quickly learn and work with our EHR and CRM software.
- Effectively manage responsibilities with time management to reach goals in a team setting.
- Follows HIPAA guidelines always.
- Surgery scheduling experience
- Must pass background and drug screening tests.
COMPETENCIES:
· Customer Care--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality (HIPAA); Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
· Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
· Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
· Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Compensation:
$60,000-$85,000 inclusive of bonus opportunity, depending on experience and expertise.
Work Location:
- Beverly Hills
- San Francisco
- Willing to consider full-time remote for the right candidate
Industry
- Medical Practice
Employment Type
Full-time
Our Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, transgender status, or any other characteristic protected by federal, state or local laws.
In accordance with requirements of the Americans with Disabilities Act and applicable state laws, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.
As an Equal Opportunity Employer, we intend to comply fully with applicable federal and State employment laws and the information requested on this application will only be used for purposes consistent with those laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
When you are in office you are required to wear a mask per Los Angeles and San Francisco guidelines.
Ability to commute/relocate:
- Beverly Hills, CA 90211: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Surgery Scheduling: 2 years (Preferred)
- High-end sales: 2 years (Preferred)
Work Location: Hybrid remote in Beverly Hills, CA 90211
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