ManpowerGroup Greece on behalf of Dexcom, global leader in technological equipment for diabetes, is seeking to recruit energetic Multilingual Customer Service Advisors, who will be involved in the support of foreign markets.
Workplace Location: Full Remote (within Greece)
Working days & hours: Monday to Friday, morning hours
Main Responsibilities:
- Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner, clearly documenting all correspondence in company CRM
- Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage
- Provides technical support in issues related to Dexcom mobile apps, cloud software and associated hardware
- Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients
- Utilizes salesforce.com/Genesys for incoming workload handling
- Records and analyzes customers’ feedback and derives operational measures from it
- Takes on other assigned tasks if necessary
- Fluent in both English and 2nd language (German/Slovenian/Dutch/Croatian)
- 1-2 years of experience in Operations/Customer Service area (ideally in pharmaceutical industry)
- Computer Literacy (e.g. MS Office)
- Active listening and empathy towards customer’s needs
- Accountability and ability to work within a multinational team
- Experience in the use of CRM programmes (e.g. Salesforce) will be highly appreciated
- Competitive gross monthly salary
- Fixed monthly bonus
- Permanent contract via ManpowerGroup
- Company laptop and headset
- Excellent training and development opportunities within a multinational company
