USCB America is 100% employee owned company. We are direct hire and offer full-time positions. We offer benefits such as: medical, dental, vision, life insurance, PTO, sick pay, holiday pay and 401(k) with company match!
Full-time, Monday-Friday.
Schedules correspond with PST (8a-5p/9a-6p).
Seeking candidates in PST, MST or CST time zones.
Hourly depends on experience.
Healthcare experience a PLUS.
GENERAL SUMMARY
Individually performs various call center activities for major hospital clientele. Receives and places inbound/outbound telephone calls and accurately documents all information pertaining to client’s account utilizing PC based applications.
KEY RESPONSIBILITIES
Answers and properly responds to in-bound phone calls via call center applications/systems.
Successfully operates a PC, software/applications, telephone, fax, scanner and copier.
Accurately documents in PC system the proper actions taken on each account.
Maintains compliance with FDCPA, FCRA, HIPAA plus local, state and federal collections laws.
Demonstrates attention to detail; achieves the determined production and quality expectations.
Follows instructions and maintains workflow standards.
Adheres to all company policies and procedures.
Communicates effectively with staff and USCB management at all times.
Performs special projects as assigned.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
Has successfully completed 1 year as a CSR I or possesses 2 – 3 years related experience in the healthcare industry.
Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required.
Possesses knowledge, skill and ability to operate a PC, applications/software, telephone, fax scanner and copier.
Displays excellent oral and written communication skills; possesses excellent organizational and follow up skills; meets deadlines.
Possesses and demonstrates professional telephone demeanor and appearance.
Interacts successfully with all levels of staff and management; responds positively to direction and supervision.
Demonstrates the ability to work in a fast-paced environment; can multi-task.
Displays the ability to keyboard 30 wpm; is proficient in Word, Excel and Outlook.
Physical ability to sit at a workstation for 2 hours without interruption.
Possesses a high school diploma or equivalent.
Must successfully pass a criminal history screening.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
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