Start Date: July, 2023
Duration: 6+months, 40 hours/week
Pay Rate: $20/hour (DOE)
Location: Remote / Virtual
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Role: Content Coordinator / Analyst
Client: Fortune 500
Our client is hiring a Contract Content Services Analyst to implement their content strategy for copy and video content production. This includes monitoring and moderating user-generated content to ensure the online community is maintained as a safe and fun environment. This role coordinates with the internal content leadership team to support its mission, ensuring a safe and legal community environment, and helps cultivate a strong community around the brand.
Responsibilities
- Work with the content production disciplines (copy editing, video editing, content formatting) to ensure that all visual assets are inventoried, meet the required parameters, and are assigned to the correct articles and social media posts.
- Work with content creators to coordinate and track the press fleet.
- Work with stakeholders to enforce the online community moderation strategy, coordinating across Company to ensure its effectiveness and providing superior quality of user experience and support to our community with the help of various communication tools. This includes:
- Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users.
- Maintain the Moderation Guidelines and ensure they are up to date.
- Service user accounts, processing emails and complaints escalating when necessary.
- Produce reports on relevant moderation statistics, issues, and outcomes.
- Monitor effective benchmarks for measuring moderation and UGC volume, and analyze, review, and report on the effectiveness of moderation policy.
- Regularly provide insights gained from community moderation to the Content and Product teams.
- Monitor all industry and company information and news to anticipate potential issues.
- Previous experience in a digital production environment supporting the work of other teams.
- Ability to effectively communicate information and report statistics.
- Team player, detail-focused, and reliable.
- Good technical understanding and can pick up new tools quickly.
- Have a good knowledge of the principles of customer service.
- Previous experience moderating user-generated content on a major website.
- Great knowledge of online legal issues and cool under pressure.
- Strong organizational and multitasking skills and a proactive approach.
- Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting, etc.)
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